Terms and Conditions
Pixel Mill · Terms and Conditions · v1.0 · Effective 21 July 2026
| Field | Value |
| Operator | MANAGEMENT RESILIENCE LTD |
| Company number | 15587224 |
| Registered office | 20 Wenlock Road, London, England, N1 7GU |
| Trading name / brand | Pixel Mill |
| Website | https://pixel-mill.com |
| Contact email | info@pixel-mill.com |
| Support / complaints | info@pixel-mill.com; written correspondence may also be sent to the registered office |
| Governing law | England and Wales |
| Document version | v1.0 |
| Effective date | 21 July 2026 |
| Important: Digital Products are licensed, Tokens are non-redeemable service credits, Generated Outputs may not be unique, and mandatory consumer rights remain unaffected. |
Table of Contents
1. About these Terms
2. Definitions
3. Eligibility and Account use
4. Licence and permitted use
Permitted and prohibited use matrix
5. Digital Products, Tokens and Generated Outputs
6. Orders, pricing, taxes and payment
7. Digital fulfilment
8. No redemption, transfer or cash-out
9. Artificial intelligence generation rules
10. User conduct
11. User prompts, uploads and submissions
12. Intellectual property
13. Service changes and maintenance
14. Suspension and termination
15. Consumer rights
16. Refunds and billing disputes
17. Service availability and disclaimers
18. Liability
19. Business indemnity
20. Privacy, cookies and data handling
21. Complaints and support
22. Governing law and dispute resolution
23. Changes to these Terms
24. Contact
25. Schedule 1 — Practical service rules
1. About these Terms
1.1 These Terms form the contract between each user and MANAGEMENT RESILIENCE LTD, trading as Pixel Mill, for the website, Account, catalogue, checkout, Token system, generation module and downloads. In practice, about these terms is assessed through the relevant contract, Account, order, user conduct and Service record, with the result reflected in the contractual entitlement, restriction, notice and remedy record.
1.2 Acceptance occurs through an acceptance control, Account creation, payment submission, generation request or continued use of a feature that clearly refers to these Terms.
1.3 Specific product and checkout disclosures control the relevant transaction, followed by these Terms and the named sibling policies. When applying about these terms, those indicators are considered together rather than relying on a single unverified assertion.
2. Definitions
2.1 An Account is the user profile through which orders, Tokens, prompts and Generated Outputs are managed; a Digital Product includes a ready-made file, Token Pack, Generated Output or other digital entitlement.
2.2 A Token is a contractual unit used only for eligible generation operations, and User Content includes prompts, uploads, references, metadata, feedback and communications. The operational checkpoint for definitions is the relevant contract, Account, order, user conduct and Service record; completion is shown by the contractual entitlement, restriction, notice and remedy record.
2.3 A Consumer acts mainly outside a trade or profession, while a Business User acts for commercial or professional purposes.
2.4 This treatment of definitions is traceable without expanding collection or restriction beyond what the situation requires.
3. Eligibility and Account use
3.1 Users must be at least 18 years old, have legal capacity and use a payment method with the cardholder’s informed authority. For eligibility and account use, relevant indicators include registration data, authentication events, authority, session history and recovery evidence, and the resulting action is documented through the verified Account status, access restriction or recovery confirmation.
3.2 Account information must be accurate and current, credentials must be protected, and suspected compromise must be reported promptly. The eligibility and account use approach is calibrated to the transaction, request or risk actually identified and preserves any mandatory remedy. Pixel Mill may require proportionate email, payment, identity or business verification for security, fraud prevention, sanctions compliance or dispute handling.
4. Licence and permitted use
4.1 After payment and subject to compliance, Pixel Mill grants a non-exclusive, non-transferable licence to use purchased ready-made content and Generated Outputs in lawful personal projects and commercial end products. Implementation of licence and permitted use links product disclosure, source material, rights information, intended use and distribution context to the licence position, restriction, removal or rights-holder response, so the practical consequence can be explained and reviewed.
4.2 Permitted uses include websites, advertising, presentations, packaging, editorial layouts, social media and audiovisual productions where meaningful value is added.
4.3 Standalone resale, sublicensing, competing stock distribution, training-dataset use, false exclusivity claims and model training are prohibited without written permission. No licence and permitted use outcome is based solely on a technical label where reliable contrary evidence is available.
Permitted and prohibited use matrix
| Activity | Position | Operational condition |
| Use in a commercial website or campaign | Permitted | Integrate the image into an end product and complete rights and brand review. |
| Modify, crop or combine content | Permitted | The resulting use must remain lawful and must not imply false endorsement. |
| Sell the original file as stock content | Prohibited | Standalone redistribution, sublicensing and competing catalogue use are not allowed. |
| Train or fine-tune another model | Prohibited without written permission | Purchased files, prompts and outputs may not be assembled into a training dataset. |
| Use synthetic imagery as authentic evidence | Prohibited where misleading | Use clear disclosure and do not fabricate evidence or impersonate a real person. |
| Transfer or cash out Tokens | Prohibited | Tokens are internal service credits with no cash value or transfer right. |
5. Digital Products, Tokens and Generated Outputs
5.1 Ready-made Digital Products are licensed rather than sold as intellectual property, and Tokens are limited service entitlements consumed when a generation operation is accepted.
5.2 Generated Outputs may contain artefacts, errors or similarities to other material and may not be unique, registrable, non-infringing in every jurisdiction or suitable for regulated use. Pixel Mill verifies digital products, tokens and generated outputs against purchase record, Account identifier, Token ledger, generation deductions and reversals and records the action in the corrected balance, entitlement status and linked transaction history.
5.3 Verified Service-side generation failure may lead to Token restoration; refunded Tokens are reversed and Tokens remaining on valid Account closure are extinguished.
5.4 The digital products, tokens and generated outputs record supports user communication, internal control and any provider, authority or court process that lawfully follows.
6. Orders, pricing, taxes and payment
6.1 Prices are primarily stated in pounds sterling, with the Digital Product, Token quantity, applicable tax and total displayed before payment. The practical standard for orders, pricing, taxes and payment is tested using checkout disclosure, provider status, issuer response, amount, currency and authentication result; the reconciled order, provider reference and financial-status record then evidences the action taken.
6.2 An authorised third-party payment service provider shown at checkout handles payment credentials; Pixel Mill does not store full card numbers or security codes. Timing, scope and any exception under orders, pricing, taxes and payment are determined from the actual Service stage rather than a generic classification. An order is accepted when successful payment status is received and an entitlement or confirmation is issued, subject to fraud, legal and manifest-pricing-error controls.
7. Digital fulfilment
7.1 Ready-made content is fulfilled when functional access or a download is available, a Token Pack when the ledger is credited, and a generation when the output appears in the Account or download interface. Operational review of digital fulfilment focuses on payment status, entitlement creation, file or output availability, email events and user troubleshooting, after which the release, redelivery, restoration, service notice or refund outcome confirms the result.
7.2 Delivery is normally immediate or within several minutes, although payment, fraud, rights or technical review may extend the process to 24 hours.
7.3 There is no physical shipping, carrier, tracking number or transfer of stored monetary value. The digital fulfilment distinction prevents an Account, payment, content or rights issue from being treated as if every consequence were identical.
8. No redemption, transfer or cash-out
8.1 Tokens are not money, electronic money, cryptocurrency, a deposit, stored value, a security or a payment instrument.
8.2 They cannot be withdrawn, redeemed, exchanged, pledged, inherited, transferred between users, resold or used with another merchant. For no redemption, transfer or cash-out, Pixel Mill considers data category, purpose, lawful basis, recipient, location and retention criterion and uses the processing record, rights response and deletion or retention action to close or escalate the matter.
8.3 Real-money trading, Account brokerage and schemes intended to convert Tokens into external value may lead to reversal, suspension and lawful reporting.
8.4 The no redemption, transfer or cash-out outcome remains proportionate to severity, recurrence, user impact and the legal or contractual duty involved.
9. Artificial intelligence generation rules
9.1 Users control the prompt, uploaded references, settings, intended audience and final publication and remain responsible for each of those choices. In practice, artificial intelligence generation rules is assessed through prompt event, permitted inputs, processing status, safety result, Token deduction and output availability, with the result reflected in the output record, Token outcome and any moderation or support action.
9.2 Generated Outputs must not be used as sole support for medical, legal, credit, employment, insurance, safety-critical or comparable high-impact decisions. When applying artificial intelligence generation rules, those indicators are considered together rather than relying on a single unverified assertion. Synthetic content must not be presented as authentic evidence where misleading, and appropriate disclosure, rights clearance and human review are required.
10. User conduct
10.1 The Service must be used honestly, lawfully and without impairing other users, payment systems, models or infrastructure. The operational checkpoint for user conduct is the relevant contract, Account, order, user conduct and Service record; completion is shown by the contractual entitlement, restriction, notice and remedy record.
10.2 Credential stuffing, scraping against technical controls, denial-of-service activity, malware, reverse engineering, limit circumvention and exploitation of defects are prohibited.
10.3 Payment manipulation, stolen credentials, promotional multi-accounting and deliberate consumption after an inconsistent chargeback are also prohibited. This treatment of user conduct is traceable without expanding collection or restriction beyond what the situation requires.
11. User prompts, uploads and submissions
11.1 Users retain rights they lawfully hold in User Content and grant Pixel Mill and its service providers the limited licence necessary to host, process, moderate, secure, support and deliver the requested Service.
11.2 Each user warrants that uploaded faces, brands, artwork, confidential material and personal data may lawfully be used for the intended request. For user prompts, uploads and submissions, relevant indicators include prompt event, permitted inputs, processing status, safety result, Token deduction and output availability, and the resulting action is documented through the output record, Token outcome and any moderation or support action.
11.3 Non-consensual intimate material, unlawful personal data, trade secrets and infringing content must not be submitted.
11.4 The user prompts, uploads and submissions approach is calibrated to the transaction, request or risk actually identified and preserves any mandatory remedy.
12. Intellectual property
12.1 The Service, software, interface, catalogue selection, documentation, trade marks and underlying technology are owned by Pixel Mill or its licensors. Implementation of intellectual property links product disclosure, source material, rights information, intended use and distribution context to the licence position, restriction, removal or rights-holder response, so the practical consequence can be explained and reviewed.
12.2 For Generated Outputs, Pixel Mill grants the stated licence only to the extent it can lawfully do so, recognising that legal protection for artificial intelligence outputs varies by jurisdiction and human contribution. No intellectual property outcome is based solely on a technical label where reliable contrary evidence is available. Rights holders may submit a detailed notice identifying the work, relevant output or URL, basis of claim and reliable contact details.
13. Service changes and maintenance
13.1 Pixel Mill may update models, parameters, safety controls, Token costs per operation, file formats and interfaces for security, compliance, performance or commercial sustainability. Pixel Mill verifies service changes and maintenance against payment status, entitlement creation, file or output availability, email events and user troubleshooting and records the action in the release, redelivery, restoration, service notice or refund outcome.
13.2 Scheduled maintenance and urgent security work may interrupt access, and model or feature availability can change over time.
13.3 Material change that makes a paid unused entitlement unusable is addressed through replacement, extension, Token conversion or refund as appropriate. The service changes and maintenance record supports user communication, internal control and any provider, authority or court process that lawfully follows.
14. Suspension and termination
14.1 Pixel Mill may restrict or suspend an Account to investigate security compromise, fraud, payment reversal, unlawful content, rights infringement, sanctions exposure or technical abuse.
14.2 Material or repeated breach, evasion, Account trading, payment abuse or unlawful use may result in termination, with notice where risk permits. The practical standard for suspension and termination is tested using request time, payment and fulfilment status, Account control, Token use and closure reason; the closure confirmation, access status, retained-entitlement decision and any refund action then evidences the action taken.
14.3 Termination does not automatically produce a refund, and unused Tokens are extinguished unless mandatory law or an approved remedy requires reversal.
14.4 Timing, scope and any exception under suspension and termination are determined from the actual Service stage rather than a generic classification.
15. Consumer rights
15.1 Paid digital content must satisfy applicable requirements of description, satisfactory quality and fitness for a disclosed purpose. Operational review of consumer rights focuses on applicable status, user location, request details, correspondence and mandatory legal conditions, after which the reasoned response, escalation route and preserved statutory option confirms the result.
15.2 Consumers may have a 14-day cancellation right, but immediate digital supply can end that right after express prior request and acknowledgement; Token-based service performance may support a proportionate deduction where law permits. The consumer rights distinction prevents an Account, payment, content or rights issue from being treated as if every consequence were identical. Repair, replacement, price reduction, refund and other non-excludable remedies remain available where the legal conditions are met.
16. Refunds and billing disputes
16.1 The Refund Policy governs eligibility, evidence, timing and outcomes for non-delivery, defects, duplicates, unauthorised transactions and statutory claims. For refunds and billing disputes, Pixel Mill considers order status, payment capture, fulfilment evidence and the remedy already supplied and uses the case decision, payment instruction and corresponding Token or licence adjustment to close or escalate the matter.
16.2 Successfully accessed ready-made content and consumed Tokens are normally final for change-of-mind purposes, while verified defects and mandatory remedies remain reviewable.
16.3 Approved refunds return to the original payment method and reverse the corresponding Tokens, licences or entitlements. The refunds and billing disputes outcome remains proportionate to severity, recurrence, user impact and the legal or contractual duty involved.
17. Service availability and disclaimers
17.1 The Service relies on complex software, hosting, payment systems and artificial intelligence providers, and uninterrupted or error-free operation cannot be guaranteed.
17.2 A prompt may not produce a desired result, a style may change, and an output may contain artefacts or similarities to existing material. In practice, service availability and disclaimers is assessed through payment status, entitlement creation, file or output availability, email events and user troubleshooting, with the result reflected in the release, redelivery, restoration, service notice or refund outcome.
17.3 These limitations do not exclude conformity obligations or liability that cannot lawfully be excluded.
17.4 When applying service availability and disclaimers, those indicators are considered together rather than relying on a single unverified assertion.
18. Liability
18.1 Pixel Mill does not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, statutory title obligations or any liability that cannot lawfully be limited. The operational checkpoint for liability is cause, foreseeability, contractual allocation, mitigation, evidence and mandatory legal limit; completion is shown by the documented responsibility, available remedy and non-excludable protection.
18.2 Consumer claims remain governed by mandatory law; for Business Users, indirect loss, lost profit, revenue, goodwill, opportunity, anticipated savings and data are excluded to the maximum lawful extent. This treatment of liability is traceable without expanding collection or restriction beyond what the situation requires. For a Business User, aggregate liability connected with a particular paid order is limited to the greater of the order amount and GBP 100 unless law requires more.
19. Business indemnity
19.1 A Business User must indemnify Pixel Mill against third-party claims and reasonable costs arising from unlawful User Content, infringement, deceptive publication, prohibited redistribution or regulatory breach. For business indemnity, relevant indicators include cause, foreseeability, contractual allocation, mitigation, evidence and mandatory legal limit, and the resulting action is documented through the documented responsibility, available remedy and non-excludable protection.
19.2 The obligation does not apply to the extent a claim results from Pixel Mill’s breach, negligence or an unrelated modification.
19.3 Consumers do not give a business-style indemnity and remain responsible only under ordinary law and fair contractual terms. The business indemnity approach is calibrated to the transaction, request or risk actually identified and preserves any mandatory remedy.
20. Privacy, cookies and data handling
20.1 The Privacy Policy explains processing of Account, transaction, usage, prompt, upload, output, support and security data.
20.2 The Cookie Policy explains storage and access technologies, with non-essential analytics and marketing activated only under applicable consent rules. Implementation of privacy, cookies and data handling links technology purpose, storage duration, provider, consent state and browser signal to the consent record, preference state and deployment inventory, so the practical consequence can be explained and reviewed.
20.3 Users must not upload another person’s personal data without a lawful basis, appropriate authority and proportionate purpose.
20.4 No privacy, cookies and data handling outcome is based solely on a technical label where reliable contrary evidence is available.
21. Complaints and support
21.1 Technical, payment, rights and service complaints should be sent to info@pixel-mill.com with the Account email, order reference, time, product and concise supporting evidence. Pixel Mill verifies complaints and support against applicable status, user location, request details, correspondence and mandatory legal conditions and records the action in the reasoned response, escalation route and preserved statutory option.
21.2 Pixel Mill aims to acknowledge payment and refund complaints within two business days and normally provide a substantive decision within ten business days. The complaints and support record supports user communication, internal control and any provider, authority or court process that lawfully follows. Users must not send full card numbers, card security codes or Account passwords by email.
22. Governing law and dispute resolution
22.1 These Terms and non-contractual disputes are governed by the laws of England and Wales. The practical standard for governing law and dispute resolution is tested using applicable status, user location, request details, correspondence and mandatory legal conditions; the reasoned response, escalation route and preserved statutory option then evidences the action taken.
22.2 The courts of England and Wales have jurisdiction, subject to a Consumer’s mandatory right to use another competent court or forum in the place of residence.
22.3 The parties should attempt good-faith direct resolution, but card-scheme, regulatory and statutory complaint rights remain available. Timing, scope and any exception under governing law and dispute resolution are determined from the actual Service stage rather than a generic classification.
23. Changes to these Terms
23.1 Pixel Mill may update these Terms for legal, security, technical or service reasons, and the effective date and version identify the current text.
23.2 Material changes affecting active users will be communicated through the Account, email or prominent website notice where reasonably practicable. Operational review of changes to these terms focuses on the previous version, reason for change, affected feature, notice route and transaction date, after which the effective version, preserved accrued right and future-use rule confirms the result.
23.3 An update does not retroactively remove a vested statutory remedy or create automatic recurring billing.
23.4 The changes to these terms distinction prevents an Account, payment, content or rights issue from being treated as if every consequence were identical.
24. Contact
24.1 The operator is MANAGEMENT RESILIENCE LTD, company number 15587224, registered at 20 Wenlock Road, London, England, N1 7GU, trading as Pixel Mill. For contact, Pixel Mill considers applicable status, user location, request details, correspondence and mandatory legal conditions and uses the reasoned response, escalation route and preserved statutory option to close or escalate the matter.
24.2 The website is https://pixel-mill.com and the contact email is info@pixel-mill.com. The contact outcome remains proportionate to severity, recurrence, user impact and the legal or contractual duty involved. Legal notices must identify the sender, affected Account or order, nature of the notice and a reliable reply address.
25. Schedule 1 — Practical service rules
25.1 Before buying, users should check the product description, file format, licence, Token quantity, generation cost, total and Account email. In practice, schedule 1 — practical service rules is assessed through the relevant contract, Account, order, user conduct and Service record, with the result reflected in the contractual entitlement, restriction, notice and remedy record.
25.2 Before publication, users should inspect files at full resolution, check artefacts and factual claims, obtain permissions and disclose synthetic content where context or law requires.
25.3 Before reporting non-delivery or a disputed charge, users should preserve receipts, check the Account and email, avoid duplicate purchase and contact support with a clear chronology. When applying schedule 1 — practical service rules, those indicators are considered together rather than relying on a single unverified assertion.